Support

Credits are used to generate AI transformations. Each generation uses a model-specific credit amount shown before you start. Standard subscriptions include 300 credits per week; the allowance refreshes with each billing period and unused subscription credits do not carry over. Separately purchased credit packs do not expire. If a generation fails, is rejected by our safety checks, or times out, its credits are refunded automatically.

On iOS: Go to Settings > [Your Name] > Subscriptions > Mend > Cancel Subscription

On Android: Open Google Play Store > Menu > Subscriptions > Mend > Cancel Subscription

Your subscription will remain active until the end of the current billing period.

Refunds are handled by Apple (for iOS) or Google (for Android) according to their respective policies. To request a refund:

Apple: Visit reportaproblem.apple.com

Google: Contact Google Play support through the Play Store app

Your original uploaded photos and videos are automatically and permanently deleted from our storage 24 hours after upload — or sooner if you delete the creation or your account. Generated results stay in your private gallery until you delete them or your account. All files live in private, access-controlled storage that only your account can reach. Photos sent to AI processing services are used only to create the result you requested; fal.ai and OpenAI handle provider-side retention according to their published policies. See the Privacy Policy for full retention details.

Tap the flag icon in the top-right corner of any result screen, choose a reason, and send the report — it goes directly to the developer with a reference to the exact generation. You can also email support@usemend.app. Reports are reviewed against our content rules, and violating content is removed.

We use automated content moderation to ensure a safe experience. Images may be rejected if they:

• Contain nudity or explicit content
• Violate our content guidelines
• Cannot be processed due to technical issues

If your image was rejected and you believe it was an error, please contact support.

You can delete your account directly in the app: Go to Settings > Delete Account. This will permanently delete:

• Your account information
• All generated images in your gallery
• Your favorites and preferences

Note: Deleting your account does not automatically cancel your subscription. Please cancel your subscription first through your device's settings.

Yes! To restore your purchases on a new device:

1. Install Mend on your new device
2. Sign in with the same Apple ID (iOS) or Google account (Android) used for the purchase
3. Go to Settings > Restore Purchases

Your subscription should be automatically recognized. If not, please contact support.

To help us assist you faster, please include:

• Your device type and OS version (e.g., iPhone 14, iOS 17)
• The Mend app version (found in Settings)
• A description of the issue
• Screenshots if applicable
• The email associated with your account (if signed in)