Support

Credits are used to generate AI transformations. Each generation costs 1 credit. Subscribers receive a daily allocation of credits (30 for weekly, 40 for monthly plans). Credits reset every 24 hours and do not carry over. If a generation fails due to a technical error, your credit will be automatically refunded.

On iOS: Go to Settings > [Your Name] > Subscriptions > Mend > Cancel Subscription

On Android: Open Google Play Store > Menu > Subscriptions > Mend > Cancel Subscription

Your subscription will remain active until the end of the current billing period.

Refunds are handled by Apple (for iOS) or Google (for Android) according to their respective policies. To request a refund:

Apple: Visit reportaproblem.apple.com

Google: Contact Google Play support through the Play Store app

Your original uploaded photos are automatically deleted from our servers within 24 hours. Generated images are stored in your private gallery until you delete them or your account. Photos sent to AI processing services are processed in real-time and not permanently stored by those services.

We use automated content moderation to ensure a safe experience. Images may be rejected if they:

• Contain nudity or explicit content
• Violate our content guidelines
• Cannot be processed due to technical issues

If your image was rejected and you believe it was an error, please contact support.

You can delete your account directly in the app: Go to Settings > Delete Account. This will permanently delete:

• Your account information
• All generated images in your gallery
• Your favorites and preferences

Note: Deleting your account does not automatically cancel your subscription. Please cancel your subscription first through your device's settings.

Yes! To restore your purchases on a new device:

1. Install Mend on your new device
2. Sign in with the same Apple ID (iOS) or Google account (Android) used for the purchase
3. Go to Settings > Restore Purchases

Your subscription should be automatically recognized. If not, please contact support.

To help us assist you faster, please include:

• Your device type and OS version (e.g., iPhone 14, iOS 17)
• The Mend app version (found in Settings)
• A description of the issue
• Screenshots if applicable
• The email associated with your account (if signed in)